Profom X HD Shock.
I had an issue when family were trailering my 22' Yamaha Drive2 QT, for a large family camping trip. During trailering, luckily on the return home trip, one of the HD shocks broke. The shaft broke out the side of the shock tube. I had the golf cart strapped down to the frame in a cross direction. I do not think this shock broke due to trailering; driver was not going more than 65mph. The only likely hood of this shock breaking is the driver hitting a rough railroad crossing, or a pothole.
That being said; I messaged Powerequipmentman.com as soon as i could after our camping trip on a Sunday evening. I explained when i ordered the HD shock kit, June 2025, just over 1 year from this instance occurring over July 4th 2026 weekend. I explained what had happened, and if I could potentially purchase just the one shock instead of having to buy the set. I offered to send pictures and everything. I heard back from Jonas Monday morning. Jonas just wanted an updated ship to address so he could send me a new HD shock. Did not ask for payment. Did not ask me to cover shipping...nothing, just an address. Less than a week later, I had a brand new Proform X HD shock waiting for me.
I cannot say enough about the customer service. On more than one occasion, I was left very impressed. Looking forward to continued service. Thanks,
Cody Evanson